Effective Listening

Effective Listening

A good listener is a good communicator! The Guide tells you how effective listening makes everyone effective. Good listening is essential to effective communication. This Guide draws the fundamental distinction between hearing and listening, with strategies to reinforce how to be a good listener at all times in any conversation.

• ‘I hear you’ – are you truly listening?
• Listening versus hearing
• Listening strategies
• How listening builds communication
• Communication as a 2 way street